At this time orders only ship within USA and Canada. Aiming to be available in additional countries in 2025 or sooner. Sign up for the mailing list at the bottom of the website to be notified when shipping to your country becomes available.

Please note: CHSLDBEAUTY does not support the use of freight forwarders. If you choose to place an order using a freight forwarder or third party international shipping service for packages to arrive to a country outside of the USA, CHSLDBEAUTY cannot guarantee any goods in your order will arrive properly, on time, or without potential damage.

International orders will be shipped via DHL Ground (regardless of checkout options). Your shipment may be charged additional customs fees or taxes upon entering your country. These additional fees ARE NOT included in the shipping and handling charge already paid to CHSLDBEAUTY. CHSLDBEAUTY is not responsible for extra fees such as import taxes or custom duties. Any tax, tariff or duty charges are the sole responsibility of our customers outside of the USA. Contact your local customs office prior to placing your order to help avoid any unforeseen charges.

Additionally, many essential oils are considered to be hazardous (mainly because of flammability) and thus require special handling. These essential oils can be shipped outside of the United States when using specific handling guidelines, which are followed.

Orders do not ship to PO Boxes, please verify shipping address before submitting your order. Orders will only ship to the shipping address entered when the order was originally placed.

Shipping costs are provided by postal partners in real time and calculated during checkout.

After your order has left CHSLDBEAUTY’s studio, an automated email with the shipment tracking information will be sent to your inbox. It usually takes 7-10 working days to arrive. Please note that longer wait times can be expected due to local customs clearance wait times.

Please get in touch with the postal carrier to arrange for another delivery. Usually, carriers will attempt to deliver the package multiple times before getting sent to a local pick up destination. If you have not picked up the package for a prolonged period, the carrier will contact CHSLDBEAUTY and request the parcel to be returned. If this happens, then you will be responsible for paying the additional delivery fees involved in shipping the product back to you.

After your order has left CHSLDBEAUTY’s studio, an automated email with the shipment tracking information will be sent to your inbox for your reference. You can track the location of your parcel anytime through the link. If your parcel is missing, please contact the postal carrier.

If your parcel is damaged, please don't sign for it. Notify the postal carrier and contact Signature Concierge immediately. It can take up to 10 working days before the investigation is complete. If you feel you have received a defective item, please send an email to concierge@chsldbeauty.co within 48 hours of delivery receipt. Please include photos, order number and name associated with the order for Signature Concierge to review. If a new product needs to be shipped, it will not be done until the investigation is complete.

A website full of relevant resources is available for your support and guidance to make a beneficial and educated decision when ordering, avoiding any dissatisfaction. For hygiene and safety reasons, CHSLDBEAUTY does not accept returns. All products, including e-gift cards, are final sale and not eligible for return, exchange, or refund.